SodaPeak Shipping Guidelines, Delivery Timelines & Support Desk

At SodaPeak, we understand that prompt, dependable delivery is an essential part of an exceptional customer experience. All orders placed on sodazpeak.com are fulfilled directly from our central United States distribution facility under strict temperature and quality controls.

Order Processing & Domestic Transit Speeds

Every order is verified, packed, and transferred to our domestic shipping partners (USPS Priority Mail or UPS Ground) within 1 business day of transaction approval. Standard domestic transit across the continental United States averages 3 to 5 business days.

• Handling & Fulfillment Time: 24 hours (Monday through Friday).
• Standard U.S. Transit: 3 to 5 business days with live tracking.
• Shipping Rates: 100% Free U.S. Domestic Shipping on all multi-bottle packages.
• Discreet Packaging: Plain, unbranded exterior boxes protecting your personal privacy.

Live Order Tracking

Immediately upon shipping label creation, an automated dispatch notification is sent to the email address provided during checkout. This email includes your unique tracking number and direct links to monitor parcel progression from our warehouse to your doorstep. If you do not see your confirmation email within 24 hours, check your spam or promotions folder.

The 60-Day Return & Refund Procedure

If you wish to return your order under our 60-Day Results or Refund Guarantee, the process is straightforward:

1. Contact Customer Support: Send an email to [email protected] with your order number and full name requesting a Return Merchandise Authorization (RMA).
2. Package Your Bottles: Securely pack all bottles from your order (whether full, partially used, or completely empty) into a mailing box.
3. Ship to Return Center: Dispatch your parcel to our designated return facility using the return address provided by our support team.
4. Receive 100% Full Refund: Upon warehouse receipt, our accounting department will process a complete refund to your original payment card within 3 to 5 business days.

Direct Customer Support Desk

Our dedicated customer care staff is available to assist you with order inquiries, shipping updates, product usage guidance, and return authorizations: